The reality of a completely automated enterprise may still be some way off, but there are many processes and roles that can now be carried out by machines. Many IT executives and managers even agree that a substantially automated enterprise is now a realistic goal, thanks to advances in artificial intelligence (AI) and machine learning (ML), a new survey shows.
We use a lot of autonomous systems in our everyday lives — when we purchase items from online platforms, download and test software, or make research inquiries.
Lately, there has been a “marked shift” toward the autonomous enterprise, according to authors of a recent survey from Digitate. Around a quarter (26%) of the survey’s 601 respondents plan to implement machine-operated tasks that require limited human input, or to fully transition to autonomous systems, within the next five years.
As automation proliferates, customer support, supply chain sourcing and procurement (45%), business operations (37%), and finance and accounting (36%) are the next areas in line for autonomous operations, the survey suggests.
However, 26% of respondents plan to implement machine-operated tasks that require limited human input, or to fully transition to autonomous systems, within the next five years.
It’s also important to consider how the rise of autonomous processes also means there’s a demand for a skilled workforce that can design, build, maintain, and train these systems. Businesses will also need creative leaders who can make sure these autonomous processes are focused on things that are worthwhile to the organization and its markets.
