Tax Help Innovated: Meet H&R Block’s AI Chatbot for Complex Questions

One of the largest tax preparation companies in America has launched a tool that harnesses artifical intelligence (AI) called AI Tax Assist, powered by Microsoft’s Azure OpenAI. This tool is included with any paid version of H&R Block tax software. The chatbot can engage with customers about tax deductions, tax theory, tax code, new laws and policies, and more. It is conversational, and users can refer back to previous conversations. If a customer prefers the help of a live person, they can get personalized help with no additional charge, says H&R Block. Intuit’s TurboTax also rolled out a similar AI tax assistance tool recently. H&R Block has trained its chatbot with knowledge from The Tax Institute, a group of professional tax attorneys, CPAs, and tax agents, in an effort to provide accurate information. The company hopes the advice from AI Tax Assist helps keep customers on the H&R Block site, instead of turning to Google search. They also offer a guarantee that its service will get customers the largest refund or smallest liability.