Artificial intelligence (AI) systems have the potential to automate many jobs, leading to concerns about job security and the need for AI regulation. A study by the UK’s Department of Education found that 10-30% of occupations, particularly white-collar jobs, could be automated by AI. For example, AI chatbots like ChatGPT and Google Bard could take over jobs for telephone salespersons, solicitors, psychologists, teachers, and market and street traders. These chatbots can handle routine tasks, operate 24/7, and interact with multiple customers simultaneously.
The study also identified the top jobs most exposed to AI, including management consultants, business analysts, financial managers, accountants, and psychologists. However, AI and automation could also enhance workers’ roles by allowing them to focus on more complex tasks that require human insight and decision-making. In healthcare, AI can speed up processes like tumor diagnosis, but final decisions still rely on human doctors.
The study suggests that certain jobs are more likely to be replaced or augmented by AI tools and applications. Jobs requiring manual work and skilled labor are least exposed to AI. Workers can avoid being replaced by AI by utilizing AI tools to save time, personalize tasks, provide in-depth service to customers, and answer questions quickly.
Overall, AI has the potential to both replace and enhance workers’ roles, and the extent to which workers embrace AI tools will determine their impact on the future of work.
